Refund policy
Refund & Return Policy
At Anoush USA, we take pride in offering quality products and want every customer to have a wonderful experience. As a family-owned business, your satisfaction is important to us, and we’re always happy to address any concerns regarding your order.
Perishable Food Products
Due to the perishable nature of our food products and for health and safety reasons, all food sales are final. We are unable to accept returns or exchanges of food items once they have been shipped.
We understand that taste preferences vary, and while we cannot guarantee that every product will suit everyone’s personal preferences, we are always happy to hear your feedback.
Quality & Freshness Concerns
We take product quality and freshness seriously. If you believe an item you received does not meet our quality standards, please contact us within 4 days of delivery.
To help us review your concern, we may request your order number, a description of the issue, and photographs of the product or packaging when applicable.
Each concern is reviewed individually. Depending on the circumstances, we may offer a replacement, store credit, partial refund, or full refund of the affected item.
Products being within their best-by dates does not prevent us from reviewing concerns about their quality.
Damaged or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us within 4 days of delivery.
We may request photographs to help us assess the issue and improve our packaging and fulfillment processes.
Once reviewed, we will work with you toward an appropriate resolution, which may include a replacement or refund.
Returns & Return Shipping
For food safety reasons, we do not accept returns of food products, including unopened items, unless otherwise required by applicable law.
In most cases, customers will not be required to return damaged or defective food products.
Refund Processing
If a refund is approved, it will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible.
We will do our best to accommodate your request. However, orders that have already been processed or shipped may not be eligible for cancellation.
Contact Us
If you have any questions or concerns about your order, please reach out through the contact form on our website.
www.anoushusa.com
We sincerely appreciate your support of our family-owned business and thank you for choosing Anoush USA.